Resources and Guides

Get ready for your experience

Before visiting us, review this important information to enjoy your cultural experience in Loíza in a safe and responsible way.

Relief of responsibility

All participants must complete a liability waiver before starting the experience.

This document ensures that you understand the conditions of participation and helps us maintain a safe environment for everyone.

Recommended equipment

Difficulty level

Difficulty level: 2/5 - Moderate

It is not recommended for people with significant mobility limitations, as the route involves rocks, mud and slippery areas.

LEVEL 1

Easy:
Short hike on flat terrain, accessible to most people.

LEVEL 2

Moderate: Walking with gentle slopes, water crossings or uneven surfaces.

LEVEL 3

Challenger: Long hike with ascents and descents, requires good physical condition.

LEVEL 4

Intense: Demanding experience with steep slopes, greater physical endurance.

LEVEL 5

Advanced: Only for people in high physical condition, it includes long and demanding stretches.

Policies and terms

Reservations

All reservations are final sale and require full payment at the time of booking.
No refunds or rescheduling will be made under any circumstances.
All experiences require a minimum number of participants to take place.
If this number is not reached within the previous 12 hours, the experience will be cancelled and a credit will be given for another available date.
In case of official cancellation due to weather, operational or force majeure reasons, Son de Esperanza will offer a credit towards a future available experience. For group reservations:
A non-refundable deposit of 40 % is required.
The remaining balance is due 15 days prior to the experience.
Reservations less than 15 days in advance require full payment with no refund.

For school reservations:

A non-refundable deposit of 40 % (minimum $100) is required.
The remaining balance must be paid at least 5 days prior to the visit.

Rules of participation

Participants should arrive at least 15 minutes before the scheduled time.
Arrivals 15 minutes late or more will result in forfeiture of the experience with no credit or refund.
No refunds will be given for no-shows or late arrivals.
Group arrivals more than 15 minutes late may result in a reduction of the experience.
Delays of more than 30 minutes will be considered “no show” and will not be refunded.
If more people attend than confirmed, they must pay before starting the tour.
It is the responsibility of each visitor to know the policies and come prepared.
Son de Esperanza is not responsible for omissions of information.We reserve the right to interrupt or cancel an experience in case of inappropriate or risky behavior, without refund.
For school groups: there must be at least 2 teachers for every 20 students.