Here we answer the most common questions about our cultural and community experiences in Loíza.
Frequently Asked Questions
1. How do I make a reservation?
You can book directly from our interactive calendar or via the 👉 [Book your experience] button.
2. What forms of payment do you accept?
We accept online payments by credit card, VISA, Mastercard, ATH Mobile (Business), ACH.
What is the minimum age to participate?
Minimum suggested age is 5 years old. Minors must be accompanied by a responsible adult.
4. What happens if it rains or there is bad weather?
Safety is a priority. If the weather requires it, the experience will be rescheduled and you will be notified.
5. Can I cancel or ask for a refund?
We do not offer refunds, but you can reschedule your experience up to two weeks before the booked date.
6. Are the experiences suitable for everyone?
No. Due to the terrain and the nature of the activities, they are not suitable for people with reduced mobility or who cannot walk on uneven surfaces.
7. What should I take with me?
Comfortable and light clothing Closed-toe shoes (that can get wet if necessary) Cap or hat Sunscreen and natural repellent Reusable water bottle In workshops: clothing that can be stained with paint
8. Where is the meeting point?
At Centro Esperanza, Inc. facilities, Loíza, Puerto Rico. When you confirm your reservation you will receive detailed instructions.
Additional information
Estimated duration:
between 2 and 5 hours, depending on experience.
Capacity:
small groups (maximum 18-25 people, depending on experience).
Languages available:
Spanish (English with accompanying guide, subject to availability).