Policies

Policies and terms

Reservations

• All reservations are final sale and require full payment at the time of booking.
• No refunds or rescheduling will be made under any circumstances.
• All experiences require a minimum number of participants to take place.
• If this number is not reached within the previous 12 hours, the experience will be cancelled and a credit will be given for another available date.
• In case of official cancellation due to weather, operational or force majeure reasons, Son de Esperanza will offer a credit towards a future available experience. For group reservations:
• A non-refundable deposit of 40 % is required.
• The remaining balance is due 15 days prior to the experience.
• Reservations less than 15 days in advance require full payment with no refund.

For school reservations:

• A non-refundable deposit of 40 % (minimum $100) is required.
• The remaining balance must be paid at least 5 days prior to the visit.

Rules of participation

• Participants should arrive at least 15 minutes before the scheduled time.
• Arrivals 15 minutes late or more will result in forfeiture of the experience with no credit or refund.
• No refunds will be given for no-shows or late arrivals.
• Group arrivals more than 15 minutes late may result in a reduction of the experience.
• Delays of more than 30 minutes will be considered “no show” and will not be refunded.
• If more people attend than confirmed, they must pay before starting the tour.
• It is the responsibility of each visitor to know the policies and come prepared.
• Son de Esperanza is not responsible for omissions of information and reserves the right to interrupt or cancel an experience in case of inappropriate or risky behavior, without refund.
• For school groups: there must be at least 2 teachers for every 20 students.

Privacy Policy

This Privacy Policy describes how Centro Esperanza (“us”, “we”, “our” or “us”) collects, uses and shares information we collect from users (“you” or “your”) of the centroesperanzaloiza.org website ("Website"). By using our Website and our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information we collect:
   • Information provided by you: We collect information that you provide to us when you make a purchase from our online store, register on our Website, subscribe to our newsletter, complete an online form or send us an email. This information may include your name, email address, mailing address, phone number and payment details.
   • Information Collected Automatically: When you visit our Website, we may collect certain information automatically, including your IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data.
2. Use of information:
   • We use the information we collect to process your orders, provide you with requested products and services, improve our Website and services, send you marketing communications, and respond to your inquiries and requests.
   • We will not share your personal information with third parties, except as necessary to provide our services to you (for example, with payment processors to process transactions) or where we are legally required to do so.
3. Cookies and similar technologies:
   • We use cookies and similar technologies to collect information about your activity on our Website and to enhance your user experience. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you block cookies, some parts of our Web Site may not function properly.
4. Information security:
   • We implement reasonable security measures to protect the personal information we collect and store. However, we cannot guarantee the absolute security of your information, and you acknowledge and agree that any online transmission of data involves certain risks.
5. Changes to this Privacy Policy:
   • We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our Web Site. We encourage you to periodically review this page to be aware of any changes.
6. Contact us:
   • If you have any questions about this Privacy Policy, please contact us through the “Contact Us” tab on the main menu.

By using our Web Site, you agree to the terms of this Privacy Policy.

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